Dell 3-year Basic Onsite from 1-year Warranty Upgrade

Dells base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs – your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24×7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.

Features:

• Covers repair or replacement for hardware issues only
• Onsite support after scripted remote diagnosis
• Business Hours only phone support (not including support for Software related issues)